Studio Etiquette & Inquiries
We have intentionally designed Mulberry to function as a sanctuary for our clients. The following protocols ensure that every guest experiences the same unhurried, restorative environment.
When should I arrive for my appointment?
We invite you to arrive five to ten minutes prior to your scheduled time. This allows you to step away from the rush of the day, settle in with a complimentary beverage, and thoughtfully select your 10-free color from our curated palette before your treatment begins.
What is your cancellation and late arrival policy?
To protect the serene pace of our studio and respect the time of our staff and guests, we kindly request 24 hours' notice for any cancellations or adjustments. If you arrive more than 10 minutes past your scheduled time, we may need to abbreviate or reschedule your service to ensure the next guest's experience is not disrupted.
How do you maintain hygiene without traditional foot baths?
Your health is our ultimate baseline. We utilize waterless, clinical-grade protocols (like hot towel cleansing) to completely eliminate the risk of waterborne bacteria. All metal implements are rigorously sterilized in a medical-grade autoclave, and any porous tools (such as files and buffers) are strictly single-use.
What does "10-free" mean?
While our entire studio environment is intentionally non-toxic and free of harsh, lingering fumes, our polishes carry a specific "10-free" designation. This means every color on our menu is formulated without the ten most compromising chemicals historically used in the nail industry (including formaldehyde, toluene, and DBP). It is our promise of uncompromised purity and high performance.
Do you offer acrylics or traditional UV gel?
We do not. Our philosophy is rooted in the long-term integrity and restoration of the natural nail. We strictly avoid artificial overlays, harsh drills, and damaging UV lamps. Instead, we utilize advanced 10-free lacquers and non-toxic builder gels that provide exceptional durability without sacrificing your health.
How can I help maintain the studio's atmosphere?
Mulberry is a dedicated space to disconnect. We gently request that all devices be placed on silent upon entering, and that phone conversations be taken outside. This shared mindfulness allows everyone to fully experience a necessary reprieve.
